Returns
At Rebel Walls, we take pride in providing premium wallpaper that meet the needs of our customers. However, we understand that sometimes things may not go as planned, and you may need to return your purchase. To ensure that you have a hassle-free experience, we have outlined our return policy below:
Returns are accepted within 14 days of receiving your parcel, which includes wallpaper and wall murals. You may still return the wallpaper if you have divided the lengths as indicated by the cutting symbols. If you receive a defective or incorrect product, please contact us immediately, and we will work with you to resolve the issue as quickly as possible.
To initiate a return, please contact our customer service team at hello@rebelwalls.com, and they will provide you with instructions on how to proceed.
Rebel Walls will cover the cost of the return shipping. If you choose to arrange your own return shipping, please note that Rebel Walls will not reimburse any shipping costs or be responsible for any damages or loss that may occur during the transit. We will not issue a refund until we have received the product in its original condition and packaging.
Wallpaper must be returned in its original condition and packaging, including all accessories and paperwork.
Refunds will be issued to the original payment method within 14 days of receiving the returned wallpaper.
Please note that samples ordered from Rebel Walls are non-refundable and cannot be returned. We offer samples to help our customers make informed decisions about our products and to ensure that the colors and motifs match their expectations. As such, we do not accept returns or offer refunds for sample orders.
You can cancel an order before it enters the production stage. We typically manufacture and ship orders on the next business day. To cancel your order, please contact our customer service team promptly.
We want you to be completely satisfied with your purchase from Rebel Walls, and we are committed to providing excellent customer service. If you have any questions, please contact our customer service team at hello@rebelwalls.com or call +46 (0)33 20 80 00.