Terms & Conditions
Rebelwalls.com sells wallpaper and wallpaper samples for private and commercial use. By using our website and/or purchasing a product from the website, you agree to and are bound by the terms and conditions of sale below.
This website is owned and operated by
Gimmersta Wallpaper AB
Mariedalsgatan 7
503 38 Borås
Sweden
VAT No: SE556459456101
Customer service opening hours
Mon-Thur 09.00 – 16.00 (GMT +1)
Friday: 09.00-15.00
Closed for lunch between 12:00 and 13:00
Phone: +46 (0)33 20 80 00
Email: hello@rebelwalls.com
Orders and ordering
You must be at least 18 or over to shop from Rebelwalls.com. If you are not 18 years old, you need your parent or legal guardian’s approval before submitting your purchase.
Once you have completed your purchase we will send you an order confirmation to the email address that you have provided. Your order confirmation includes a summary of the products that you have purchased, price breakdown, invoice- and delivery address, and the type of delivery you have chosen.
Please don’t hesitate to get in touch with us if you have any questions regarding your order. You can reach us on hello@rebelwalls.com or call +46 (0)33 20 80 00.
We don’t save your personal details for anything other than completing your order. You have the right to request all information stored about you. For more information regarding your personal information, please read our privacy policy.
Delivery information
At Rebel Walls, we offer free worldwide delivery. The following delivery timeframes encompass both production and shipping periods. All of our stunning products are produced and shipped from Sweden. Once your order is dispatched, the courier will send you an email containing tracking details. Please note that some countries may require local customs and duties to be paid to the courier upon or before delivery. For specific information about your country, consult your local authorities.
We typically manufacture and ship your order on the next business day.
Delivery EU: 2-5 business days
Delivery US: 2-7 business days
Delivery Rest of the World: 3-10 business days
Please be aware that orders placed during weekends and holidays (bank holidays or "red days") will be processed on the subsequent business day.
If there is a production delay (applicable to custom-made murals), you have the option to cancel your purchase at no additional cost.
We are not responsible for any delays caused by the logistics company. However, our customer service team is always available to assist you.
Be advised that during promotional campaigns, production and delivery times may be extended.
Satisfaction Guarantee
We live for designing awesome wallpapers and know that premium design is experienced all the way to the wall. We want you to join our cause and make the world a more diverse, beautiful, and colorful place by claiming your space. That's also why we have decided to control the whole process from design to production and delivery so we can make sure you will be happy and satisfied (hopefully even more than that!) with the wallpaper we provide.
As Rebels, we dare to take the lead and stay true to our mission. Our printing process uses state-of-the-art technology and environmentally-friendly inks. We also source some of the industry's highest-quality paper and materials to ensure you receive the best quality possible. So worthy!
Prices
All prices on rebelwalls.com are displayed in the currency of your location. The prices are included sales tax for customers
Please note that if you are shopping from outside the EU, your order may be subject to customs charges. For more information on this, contact your local customs authorities.
For customers in the United States: Prices are displayed without sales tax. Sales Tax will apply depending on your location in checkout. The sales tax listed on the checkout page is only an estimate before your location is verified. Your invoice will contain the final sales tax, including state and local taxes, as well as any applicable rebates or fees.
We reserve the right to update our prices at any time. Despite our best efforts, a small number of our products may occasionally be mispriced. In such cases, we are not obligated to provide the products at the incorrect price. We will reach out to you to confirm whether you wish to proceed with the order at the correct price. If we cannot contact you, or if you decide not to continue with the order at the correct price, we will cancel your order and refund the amount you have paid.
Payment
We have partnered with Adyen, a leading global payment provider, to process all transactions on our website. Adyen supports a wide range of payment methods, ensuring a smooth and secure shopping experience for our customers. For more information about the available payment options and specific details regarding each method, please visit Adyen's website.
For select customers, we offer the convenience of paying by invoice. Eligible customers will receive an invoice by email, detailing the total amount due and payment instructions. Payment terms will be clearly stated on the invoice, and customers are required to make payments within the specified time frame. Failure to pay within the designated period may result in late fees or other penalties, as outlined on the invoice.
Wallpaper Colors
Product images may differ from the actual product, and we cannot guarantee that the displayed image perfectly matches the wallpaper's exact color. Colors in images may also vary across different electronic devices, such as Macs, PCs, tablets, and smartphones. To ensure color accuracy, we recommend ordering a sample of your chosen wallpaper before purchasing multiple rolls. We reserve the right to update product descriptions and imagery as needed without prior notice.
Returns and Complaints
At Rebel Walls, we take pride in providing premium wallpaper that meet the needs of our customers. However, we understand that sometimes things may not go as planned, and you may need to return your purchase. To ensure that you have a hassle-free experience, we have outlined our return policy below:
- Returns are accepted within 30 days of receiving your parcel, which also includes custom-made wallpapers. You may still return the wallpaper if you have cut the strips apart. If you receive a defective or incorrect product, please contact us immediately, and we will work with you to resolve the issue as quickly as possible.
- Your custom sized wall mural, with your own measurements, can only be returned in one complete order.
- If you have made your purchase from one of our resellers you must return your order through them.
- To initiate a return, please contact our customer service team at hello@rebelwalls.com, and they will provide you with instructions on how to proceed.
- Rebel Walls will cover the cost of the return shipping. If you choose to arrange your own return shipping, please note that Rebel Walls will not reimburse any shipping costs or be responsible for any damages or loss that may occur during the transit. We will not issue a refund until we have received the product in its original condition and packaging.
- Wallpaper must be returned in its original condition and packaging, including all accessories and paperwork.
- Refunds will be issued to the original payment method within 14 days of receiving the returned wallpaper.
- Please note that samples ordered from Rebel Walls are non-refundable and cannot be returned. We offer samples to help our customers make informed decisions about our products and to ensure that the colors and motifs match their expectations. As such, we do not accept returns or offer refunds for sample orders.
- You can cancel an order before it enters the production stage. We typically manufacture and ship orders on the next business day. To cancel your order, please contact our customer service team promptly.
- You have the right to cancel your order if it is more than 21 working days delayed. Please contact us regarding delayed shipments so that we can help you as soon as possible.
We want you to be completely satisfied with your purchase from Rebel Walls, and we are committed to providing excellent customer service. If you have any questions, please contact our customer service team at hello@rebelwalls.com or call +46 (0)33 20 80 00.
We offer a one-year guarantee and a three-year right of complaint on all products, in accordance with the Swedish Consumer Purchases Act (1990:932). These warranties apply in Sweden. The product guarantee covers initial errors, meaning any defects present in the product upon delivery. Faulty or damaged products received will be returned and exchanged at no additional cost.
We will not compensate for extra costs that may arise during installation, such as additional labor or materials. Customers are responsible for inspecting the product before installation. We do not provide reimbursement for incorrect installations. In the event of a dispute, we will adhere to the recommendations of the National Board for Consumer Disputes (ARN).
Please note that samples ordered from Rebel Walls are non-refundable and cannot be returned. We offer samples to help our customers make informed decisions about our products and to ensure that the colors and motifs match their expectations.
Disputes
In the event of a dispute, that we do not succeed in resolving, we follow the recommendations of "Allmänna Reklamationsnämnden" (ARN) General Complaints Board. Any dispute must be resolved by either Allmänna Reklamationsnämnden (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).
ARN: https://www.arn.se
Allmänna Reklamationsnämnden
Box 174
101 23 Stockholm
EU ODR: https://ec.europa.eu/odr